General Terms and Conditions for Steffen Grell — Lager im Griff, Clemensstr. 54, 53225 Bonn (hereinafter "Provider") for the use of the software Lagerdrift / Lager im Griff.
1. General Provisions and Scope of Services
1.1 The Provider makes web-based software (Software as a Service, SaaS), including maintenance and updates, available to its customers in accordance with these terms and conditions.
1.2 The services offered by the Provider are exclusively directed at business persons within the meaning of § 14 BGB (German Civil Code) and self-employed persons. Contracts are not concluded with consumers or private individuals within the meaning of § 13 BGB.
1.3 Deviating terms and conditions from the customer are not accepted unless the Provider gives explicit consent.
2. Contract Content and Services
2.1 The Provider makes software for mobile and web applications available to the customer, which customers can use to organize and manage their warehouse. The specific scope of functions and number of authorized users depends on the subscription plan selected in accordance with the service description published on the website.
2.2 The Provider will correct any software errors to the extent technically possible without unreasonable delay.
2.3 The Provider will continuously develop the software and improve it through regular updates.
2.4 The availability of the software is on average 98.5% per year, including maintenance work. Availability will not be interrupted for more than two consecutive calendar days.
3. Software Usage Rights
3.1 The Provider grants the customer a non-exclusive and non-transferable right to use the software in accordance with the contract's duration and its intended use.
3.2 The customer is not authorized to transfer the software or storage space made available, in whole or in part, to third parties.
4. Storage Space and Backups
4.1 The Provider makes storage capacity on a server available to the customer to store their data.
4.2 The Provider will take appropriate measures against data loss and to prevent unauthorized access from third parties, including regular backups and firewalls.
4.3 The customer is at all times the sole owner of their data and may request their delivery at any time.
5. Support
5.1 Application or software problems are handled through the Provider's support. Support is available on business days Monday to Friday, from 09:00 to 17:00 (German time).
6. Service Interruptions
6.1 Adaptations, modifications, and additions to the software will only cause temporary interruptions when technically necessary.
6.2 In case of serious errors, maintenance will be performed within 3 hours of the error being detected.
7. Customer Obligations
7.1 The customer is obligated to keep the data provided during registration up to date and to comply with these terms and conditions and applicable laws.
7.2 The customer will use the software exclusively for its intended purpose.
7.3 The customer is responsible for entering, maintaining, and backing up their data.
8. Compensation
8.1 The customer agrees to pay the Provider the agreed compensation at agreed intervals. Prices and rates are communicated before the contract is concluded.
9. Blocking and Prohibited Content
9.1 The Provider has the right to block the software if the customer becomes overdue for payment.
9.2 It is not permitted to store offensive, extremist, discriminatory, or illegal content in the software.
10. Warranty
The Provider warrants that the software functions and is operational in accordance with the provisions of this contract and applicable legal warranty provisions.
11. Liability
11.1 The Provider is liable without limitation in case of intent or gross negligence, for damages to life, physical integrity or health, and for statutory liability in accordance with applicable laws.
11.2 In case of simple negligence in the breach of essential contract obligations, liability is limited to typical and expected contract damages.
12. Contract Conclusion, Subscription and Trial Period
12.1 The Provider offers subscriptions in the versions "Starter", "Pro", and "Enterprise" at the prices specified on the website.
12.2 If the Provider offers a free trial period, it lasts 30 days. The trial period expires automatically without need for termination.
13. Duration and Termination
13.1 The contract has a minimum duration of one, two, or three years as agreed. The termination period is 14 days. If it is not terminated in time, the contract is automatically extended for the originally agreed period.
13.2 Amounts already paid for billing periods not fully used are not refunded.
14. Delivery and Deletion of Data Upon Contract Termination
Upon termination of the contractual relationship, the Provider will deliver all stored data to the customer and delete it from their systems, unless there are legal retention requirements.
15. Confidentiality
The Provider commits to maintaining the strictest confidentiality regarding all of the customer's confidential processes.
16. Final Provisions
16.1 Contracts concluded between the Provider and customers are governed by the substantive law of the Federal Republic of Germany, excluding the UN Convention on International Sale of Goods.
16.2 If the customer is a merchant or does not have a general place of residence in Germany, the place of jurisdiction shall be the Provider's place of business.
16.3 The Provider reserves the right to amend these terms and conditions for valid reasons, with appropriate notice of at least two weeks.
Version: May 2025